Frequently Asked Questions

Do you have a catalog and price list of the trophies?

All our products are displayed online. You will have the latest information as our site is updated frequently. We do not have a physical catalog.

We do not have a price list as project requirements (quantity, artwork complexity, requirement date) can vary widely. We recommend you submit an online enquiry with your requirements. We will send you a quotation within 1 business day. Alternatively, please email or speak to our staff and we will assist you.

Which category should I look at for my occasion?

A quick guide to matching product category to the occasion. A starting point, not a rule — talk to us if you need advice.

Which material should I choose?

It depends on your budget and the occasion. A quick comparison of the materials we work with most, including our recycled and renewable options — see our finishing options guide for how each material takes laser engraving, colour print and sandblasting.

Is there a minimum order quantity?

Most of our designs shown online are in-stock and have no minimum order quantity — you can order a single piece. As a rule of thumb, custom shaped designs not listed in our catalogue will have a minimum order quantity.

What is the difference between the various finishings?

Our main finishing methods are laser engraving and colour printing, each suited to different materials and effects. Sandblasting is a classic finishing that carves the design into the surface; for most designs we would recommend colour print instead, as it achieves more vibrant effects. See our trophy and plaque finishing options page for a full comparison.

Can you help me with the text to be printed?

Click to view some suggested congratulatory message samples.

We will assist you with the layout during artwork stage. The amount of text that you can have is limited by your selected design. Also, there is no additional printing fee for long messages. However, printing large backgrounds, photographs and images may incur additional fees.

Can you fully customize my trophies (eg. different shape, sizes, colours)?

Yes, we produce custom designs. Please share with us as much available information on the following so that we can better advise you:

• Reference images of design
• Quantity required
• Project timeframe
• Budget

Please note that customised designs have a high startup cost, so our in-stock designs are usually more economical if you only need a few pieces. See our custom design section for more information.

How much should I budget?

It varies widely by material and design. Metal medals and plastic trophies can start from under $20 each; acrylic awards typically start around $20-50; crystal and glass awards are a premium option starting around $50-150; and Liu Li starts from around $150. You can browse our full catalogue filtered by price band and request a quote for an exact figure based on your design, quantity, finishing and event date.

How much does it cost for engraving / printing?

Prices in our quotation includes the specified finishing. The finishing (laser engraving, colour print etc.) for each product will be clearly indicated. Please inform our staff if you have additional requirements (eg. to be in colour, multiple logos) during enquiry so that we can give you an accurate quotation. For example, printing large backgrounds, photographs and images may incur additional fees.

How can I make an enquiry?

First, click on the image of your selected design.

Next, input your quantity and finishing and click the "Add to Enquiry" button. You can repeat these first two steps to add another product to your cart.

Finally, click on the icon at the top right hand corner of your screen to go to your cart summary. Fill in your contact details and submit your enquiry.

We will reply to your enquiry within 1 business day.

Can I get a quotation immediately?

Often, yes. For in-stock designs in low quantities, your quotation is generated and emailed to you as soon as you submit your enquiry — so you can confirm and start your order right away, without waiting for us to get back to you. Larger quantities, customised designs and tighter deadlines are quoted by our staff, normally within 1 business day.

How can I place an order?

Confirm your order in just 3 easy steps:

1. Click on the Confirm Order button found in your quotation.
2. E-sign using the link emailed to you to confirm.
3. Your order portal will launch automatically to kickstart your project.

Can you do a sample artwork before I confirm my order?

We focus our resources to support confirmed orders. Hence, we will work to send you the artwork proof for approval after order confirmation. We will start production only after you have approved the artwork.

How long will it take to complete my order?

Your quotation will indicate the production lead time. Your order will normally be ready within 5 working days for a 1 piece order. Large volume orders may take up to 3 weeks or more. Customized designs are project dependent and may require a longer production period (eg. 6 weeks). Please inform us if you have an urgent deadline or a specific requirement date and we will assist you.

Can you handle urgent or last-minute orders?

Yes, for in-stock items. Our fastest recorded turnaround for an urgent order is 3 hours. Let us know your deadline when you enquire and we will tell you honestly whether it is achievable — most in-stock designs can be fulfilled if the quantity is not large and artwork is approved swiftly.

Can you come down to our office to show us some sample trophies?

We currently do not make office visits. We can better assist you to select a suitable product at our showroom where we have a range of products on display.

How can I pay?

Every quotation carries a PayNow QR code — scan it to pay and your order is confirmed straight away, with no further step needed. We prefer digital payments (PayNow / inter-bank transfer). We accept credit card payments via Stripe (additional fee required). NETS / credit card payment facilities are not available at our showroom.

Are you Gebiz-registered?

Yes, we are a Gebiz registered vendor and support e-invoicing for government organizations.

How much is delivery?

Standard local delivery: The fee for one-time local delivery is $38.15 incl. GST. We provide free local delivery to non-restricted areas for orders above $1,090 incl. GST. You may also choose to collect your order at our showroom.

Restricted area delivery: Please note delivery may not be available to restricted areas. An additional delivery surcharge applies for restricted areas if delivery can be arranged. Free delivery is not available for restricted areas. We do not to deliver to offshore islands. Please inform us if your delivery address is likely to be a restricted area and we will assist you.

Need more help?

Our team is available Weekdays
8am - 12.30pm
1.30pm - 5.30pm